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Came back for more of this great food. That’s the best reviews you can buy for your business. When they do it right. But I will say first is the hospitality. Making you feel welcome. I got the eggs Benedict this trip. My wife and back for Portuguese sausage And eggs. The pancake place like home, make sure this is on your list. No frills, your eating with the locals.
La colazione era buonissima con porzioni grandi che ti saziavano subito. il personale era gentilissimo, disponibile e simpatico (ti aiutavano anche nella scelta), il menu era pieno di opzioni che partivano dal dolce al salato e il caffè illimitato! i prezzi sono quelli (per 4 persone viaggiavi sui 80/90$) teniamo conto di essere negli USA.
Nordstrom policy says one happy customer may bring 10 new customers, but one dissatisfied customer can stop 100 customers from visiting your business. I would give it a "0" star but that's not available. We specifically wanted to support a mom 'n' pop business and that's why we chose this place. Do you guys think that the employees at a restaurant SHOULD know at least what are the main ingredients in a dish, ie, does it have beef, or shellfish, pork, nuts, or if it's gluten free? I do, but Susan, the manager/our server doesn't believe so. Despite the edible waffles and less than mediocre coffee and the Loco Moco that could've been great, the service and the lack of care for visitors to their island and specifically those who would rather spend their hard earned money on these small businesses instead of chain businesses, and the enormous ego of this manager prompted me to let you know BUYER BEWARE! When we entered the restaurant on father's day, we asked the cashier/hostess/server if the Loco Moco had pork in it and she said no. Religiously, pork is prohibited for eating. When we ordered the Loco Moco from Susan, the manager/server, we ordered it with fried rice, which on the menu didn't mention that it had ham in it. My husband ate almost half of it and gave me the other half as we were sharing our plates. I took one bite and noticed something pinkish in the rice, so we asked our server if it was pork and she said yes. We told her that the hostess told us that there's no pork in the Loco Moco and she knew we didn't want to eat pork. The manager insisted that since we didn't tell her, it is our fault. We told her that the hostess didn't warn us about the fried rice, knowing that it is an option for the Loco Moco, but she still didn't care and didn't take responsibility for her employee's mistake! So instead of bringing us a new dish, she took our half eaten beef patty and egg and put it on a mound of plain rice with new gravy! I told her that we really shouldn't be charged for that dish but she didn't agree. She thought that if she just deducted the price of the fried rice, then that would be good enough! How cheap of a business can it be to not overlook $11.95?? I asked her if it's worth it to her to have a bad review for less than $12, and she said yes! How arrogant! The fact that this manager, Susan, doesn't manage her crew to know what the main ingredients in their dishes are, and that she doesn't care about the customers experience, and that instead of giving us a new dish and not charging us for it (as any business loving and knowledgeable manager and owner would do), and insisting that we'd have to pay regardless of the bad reviews we'd leave on Yelp and other sites, goes to show that Susan is a horrible manager and the owner should demote her!
Having visited Hawaii several times, I have come to love their breakfasts. We purposely looked for a independent breakfast place to visit on the one day we rented a car. Although not busy, we were functionally greeted and seated. My grandsons steak was way too rare (we had ordered medium rare) and the staff would not recook it to make it edible. Even with this we basically enjoyed the breakfast as far as quality goes. The service remained to be less than desired. Upon leaving we asked for a toothpick. We were advised they do not have toothpicks. What kind of place that serves any food, much less meat, does not have toothpicks??? Really. There are other local places to visit.
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