Worst experience I have ever had at a hotel. The GM, Ana Bell, did not address our room issues for 3 hours. She was rude, loud and so aggressive. She is holding us hostage on a smoking fee which is totally false. Watch your credit card information. I got charged $315 for miscellaneous revenue….smoking fee among those charges. ABSURD. Did not smoke. She is being vindictive. HELP.
Extremely unprofessional and unresponsive staff - wedding couples, beware! I have been trying to set up a room block at this hotel for six months and have been met with nothing but excuses and unhelpful staff. Every time I called, I was told that the manager was ‘busy’ and that only she could handle room blocks. I left my contact information multiple times but never received a call back. When I finally got her email, she never responded.
I even submitted an online request and still heard nothing. When I kept following up, staff members would say she had just ‘stepped out’ or was ‘busy cleaning rooms.’ One employee even admitted that the hotel is poorly managed, which explains the lack of communication.
If you’re planning a wedding or group event, save yourself the hassle and look elsewhere. We’ll be booking our room blocks in Clarksburg instead!
It is a good thing that our room was clean and comfortable because everything else was a complete disaster. The hotel was no more than half full, but somehow the hotel put us in a room that was on the other side of the elevators and shared a wall with the ice machine. Glad to be members of Hilton Honors and know we are so highly valued.
But wait, there’s more. The breakfast operation reflected great incompetence and lack of care or attention. When I popped open the cover on the hot food, there was just one greasy, thin, and fatty slice of bacon and very little scrambled eggs, which were dry and burned on the edges.
I did not see anyone from the kitchen checking the breakfast buffet area for quite some time. Later, I realized why. The food service person was having a good gum flap with the lady at the front desk. Only after I asked about food service at the front desk did that person walk back to the kitchen. I could go on about food service, but there are other matters to cover.
The lady at the front desk was on the phone having a personal conversation for about 15 minutes, obvious to anything going on at the hotel.
It was apparent that she not interested in helping guests.
My wife brought our room assignment up with the manager, who made weak excuses for our bad room location, including a commentary about how as Hilton Honors members we can pick out our room location online.
The best thing the hotel could is to fire everyone except housekeeping and janitorial staff. They are the only ones actually working and concerned about the guests.
This will start off sounding petty but it gets worse. The clerk stated that the owner told her that she was only allowed to give out one bottle of water, and only if the guest asks for it. Obviously, we asked. The room was not completely cleaned and there were long black hairs in the shower (I have short grey hair). When I came down for breakfast, I noticed that the clerk was texting or playing a game (lots of finger movement). The breakfast was so bad that we opted to leave and buy something elsewhere. After deciding to skip breakfast, I went back to the room for my bags and returned to checkout. Now the clerk was standing in the breakfast area, still busy on his phone. I had to alert him that I needed to checkout. I also asked if i could speak to a manager and he told me that he was the Assistant Manager. Then I asked for a way to contact the owner and I was told to call back later and speak to the General Manager. I, and my employees have stayed at this hotel when working in Fairmont but we will stay in Clarksburg in the future. Never again at this hotel.
The staff all were friendly and helpful. We spent 3 nights and were happy with our room. Beds were comfy and the AC wasn’t loud and annoying like in some hotels. I want to make special mention of the young woman who maintained the breakfast area - she was very friendly and kept things stocked - I felt like she took pride in her work. We would stay here again!
Good place to stay, usual Hampton Inn amenities, excellent breakfast and friendly efficient staff. Internet connection a bit stogy, but that may be the community and not the hotel. Took the doggy and no problem. Handy location. A popular place accommodating a reunion. No Problem!
I enjoyed my usual great stay. Comfortable bed, quiet room, great breakfast and friendly staff. I was disappointed to find they had replaced the recumbent bike with a Peloton (due to a requirement from Hilton Corp). I have a bad knee and need a recumbent bike. Message to Hilton Corp: please allow this location to add a recumbent bike to their Fitness Center. If the recumbent bike is not added, I will choose a different hotel for my semi-annual visits to West Virginia.
This property is located just off the Interstate, making it easy to access from either direction. Bed was quite comfy for a good sleep while traveling through the area. As usual, the Hampton Inn breakfast was delicious, and the staff were friendly and helpful. We searched and searched but were unable to find the pen and notepad in the room, and that made it difficult when we needed to write something.
The best that can be said is that the room was clean. It was missing furniture, missing toiletries, left only 2 towels for 2 adults for 2 days. Expect poor sleep quality--the curtains were missing as well. The room smelled of mold at check-in, but an air filter (we brought with us) cleared it up fairly quickly.
Was told just finished remodeling the hotel, everything looks new and fresh! We loved the store and found it to have a quantity of items. Overnight associate on the weekend of the 1st was amazing, she was friends and helped us print coloring pages for my kids. I know her name started with an L. Breakfast was ok, what you’d expect.
